Frequently asked questions
Here are a few questions we're asked most often about Ojai Mountain. If you're still searching for an answer, reach out anytime at info@ojaimountainestate.com .
Where We Ship
We ship to most states. We cannot ship to Utah, Mississippi, or Delaware due to state regulations.
Not currently.
No. You’re welcome to order any quantity.
Shipping Costs & Promo Codes
Yes. Orders of six bottles or more ship for a flat $20. Orders of twelve bottles or more ship free.
Many club tiers include reduced or complimentary shipping. Details are listed on the membership page.
Yes. Enter any valid code at checkout and it will apply automatically.
Shipping Timing & Carriers
Ground shipping usually takes three to seven business days, depending on distance from California. During warm or cold weather, we may adjust the timing to protect the wine.
Our default carrier is UPS. At checkout, you may switch to FedEx if you prefer. You can also upgrade to Second Day or Next Day Air for faster delivery.
During extreme heat or cold, we may recommend holding packages until conditions improve. For long-distance orders, alternative options may be available.
Packaging & Gift Options
Shipments are packed in recyclable, protective wine shippers designed to keep bottles secure during transit.
Yes. You can include a custom message at checkout, and it will be printed on a card inside the package.
Yes. We offer preset one-, two-, and three-bottle gift boxes. Each comes in a black box with a handwritten note. You can choose the box you would online.
Delivery Logistics
Yes. Someone 21 or older must sign for the package. Many guests ship to a work address or a UPS/FedEx pickup point to avoid missed deliveries.
Carriers usually make three attempts. If all attempts are missed, the package is returned to us. Reshipping is available with an additional fee.
We can hold your order and release it to ship on a preferred week, depending on weather and carrier schedules. For precise timing, the carrier’s tracking updates are the best guide.
Yes. You’ll receive an email with tracking information as soon as your package ships. You can also opt in for text updates, which are sent through our messaging system powered by RedChirp.
Order Changes, Returns & Pickups
If the order has not shipped, we can usually adjust it. Once the carrier has the package, changes are limited.
If a bottle arrives damaged or compromised, contact us right away so we can replace it. For cork issues or shipping-related damage, we will make it right.
Yes, pickup is available by appointment at the estate. We will set a time and have your order ready.